Secure custody
NDAX keeps the majority of funds in cold storage with audited processes and institutional-grade controls to safeguard your crypto holdings.
NDAX ® Sign In
Welcome to NDAX ® — Sign in to access Canada’s premier cryptocurrency exchange. Your account protects your digital assets with industry-standard security and multi-layer authentication.
Fast fiat rails
Deposit and withdraw Canadian dollars quickly using EFT and other supported payment methods for seamless trading and settlement.
Regulated in Canada
NDAX operates in compliance with applicable Canadian regulations and follows strict know-your-customer (KYC) and anti-money-laundering (AML) standards.
24/7 support
Responsive customer support is available to help with account access, security questions, and general platform assistance.
Getting started & Troubleshooting
Why can’t I sign in?
If you are unable to sign in, first verify your email and password. Ensure Caps Lock is not enabled and try clearing your browser cache. If you still cannot access your account, use the "Forgot password?" link to reset your password or contact support for account recovery assistance. For security reasons, NDAX may temporarily lock accounts after repeated failed attempts.
How do I enable two-factor authentication?
After signing in, go to Security > Two-Factor Authentication and follow the prompts to connect an authenticator app or use SMS-based verification. We recommend using an authenticator app for better security and to avoid SIM-related risks.
Is my personal information safe?
NDAX uses encryption and best-practice data controls. Personal information submitted during registration is used for identity verification and regulatory compliance, and NDAX publishes a privacy policy describing data handling practices.
How NDAX sign-in works
Signing in to NDAX begins with authentication that verifies your identity and grants access to your dashboard. After entering credentials, NDAX checks the information and, if enabled, prompts for a second factor such as an authenticator code or SMS token. Session controls and device recognition help protect access across devices.
Protective mechanisms include rate limits to reduce automated attacks, session timeouts, and alerts for unusual activity. You can manually sign out from all devices in Account Settings to close active sessions.
Security best practices for NDAX users
Use a unique, strong password and a reputable password manager to reduce the risk of reuse or credential theft.
Enable multi-factor authentication (MFA) immediately. Authenticator apps are generally more secure than SMS, and device alerts provide quick notification of unfamiliar access.
Be cautious of phishing. NDAX will not ask for passwords or 2FA codes via email. Verify site domains and use bookmarks or the official mobile app to access your account.
Keep your browser and operating system updated and consider hardware wallets for significant holdings to limit online exposure.
Step-by-step: Recovering access
If you forget your password, use the "Forgot password?" link. Enter your registered email and follow the password reset instructions. Accounts with MFA may require additional verification or backup codes. If you lose access to your authenticator, contact support and be ready to provide identity documentation.
For unauthorized activity, change your password, revoke sessions, and contact support immediately. Provide transaction details and timestamps to assist an investigation.
Glossary & Common terms
Two-factor authentication (2FA): An extra security layer requiring something you know (password) and something you have (device or code).
Cold storage: Offline storage of private keys to protect funds from online compromise.
Private key: A secret that proves ownership of cryptocurrency — never share it.
KYC: "Know Your Customer" processes required for identity verification and regulatory compliance.
Contact & legal
For support, visit the NDAX Help Center or contact the official support portal. For legal matters, consult the terms of service and privacy policy on the corporate site. This mockup is illustrative and not a functional sign-in page.
Review fee schedules, deposit limits, and tax reporting obligations before trading.
Tips for first-time users
Start small when funding your account and familiarize yourself with order types such as market, limit, and stop orders. Practice reading the order book and understand bid-ask spreads before placing large trades. Use educational resources to learn about fees, settlement times, and how deposits and withdrawals work. Keep a record of transactions for tax reporting and consult a tax professional if you have questions about reporting cryptocurrency gains in your jurisdiction.
Watch for maintenance notices or scheduled downtime that may affect deposits, withdrawals, or trading. Plan large transfers ahead of time and verify addresses carefully when withdrawing funds. If you use third-party services or wallets, verify their reputation and security practices before connecting them to your account.
Responsible trading & risk management
Cryptocurrency markets can be highly volatile. Establish risk management rules that match your financial situation and investment goals. Diversify holdings across different asset classes rather than concentrating all funds in a single token. Consider setting stop-loss orders to limit downside or using position sizing to manage how much of your total capital is exposed to any trade.
Stay informed about market news and regulatory developments that could affect prices. Avoid trading on impulse or emotion; stick to a plan and document why you enter and exit positions to improve decision-making over time.